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COVID-19 Update

  • Mar 19, 2020
  • 2 min read

Coronavirus – COVID-19 – clearly presents a multitude of risks to our business, people, and the services provided to customers.

We are taking the following steps to protect our Staff, Customers and the services we provide:

  • We are monitoring and assessing all updates regarding the Coronavirus epidemic; and

  • We have activated our own incident and risk management process to evaluate any possible effects that may be felt and will be tracking and responding accordingly.

We will keep our customers informed of any impacts we may be experiencing that could impact their business.

We have advised our staff/subcontractors of the need to:

  • respect specified protocols within each site that they are located at, and

  • observe any requests for information, and advising Optic Security Group of these requests, including forwarding any necessary documentation or information that is required to be completed.

  • understand the hygiene factors required during this time (and we have reminded them of these), and asked them to take extra precautions, including but not limited to, observing thorough handwashing, use of hand-sanitiser and masks if necessary.

  • remain at home if they or their family members feel unwell and should seek medical advice if they are not sure about any symptoms they may incur.

We have implemented the following specific Health, Safety & Risk protocols:

  • Managers have been asked to be vigilant during this time with their staff, collaborating with them on their travel plans (whether it be for business or personal) and each situation is being dealt with on a case by case basis.

  • All staff have been reminded they should remain at home if they, or their families feel unwell, and should seek medical advice if they are not sure about any symptoms they may incur.

  • Self-isolation has been requested if any staff members are travelling or have recently travelled to hot spots.

  • We continue to update all staff regularly with any advice received, and our Business Continuity Plan is also active and being reviewed daily.

  • Our Business Systems are designed to enable remote working and utilise the latest in cloud technologies to avoid any single point of failure in our Infrastructure and the services we provide to our customers.

  • In addition, our staff will follow all on-site procedures our customers may require.

We are not currently experiencing any supply chain delays and we will keep our customers and stakeholders informed and updated of any changes or impacts at the earliest possible opportunity.


 
 
 

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Optic Security Group (AUS) Head Office

34/203 Rooks Road 

Vermont, VIC 3133


Phone (Toll Free): 1300 72 98 72

Australia@opticsecuritygroup.com

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Optic Security Group (Auckland)

14 Amelia Earhart Avenue

Airport Oaks, New Zealand, 2022

nz@opticsecuritygroup.com

Phone: +64 9 950 9990

After Hours: 0800 405 040

Optic Security Group (Wellington)

14 Kilbirnie Crescent, Kilbirnie

Wellington, New Zealand, 6022

csl.service@opticsecuritygroup.com

Phone: +64 4 385 6663 (24 hours)

Optic Digital

222 Lambton Quay

Wellington, New Zealand, 6011

sales@opticdigital.com

Phone: 0800 126 676

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Optic Security Group acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia, and Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa-New Zealand

© 2024 by Optic Security Group

Security Advisory

 

Be vigilant. There has been an increase in reports of false billing scams. If you have received an email with an invoice purporting to be from us, call your Optic Security Group contact person to confirm if it is legitimate. The Australian Competition and Consumer Commission’s National Anti-Scam Centre has reported a 25% increase in losses incurred by Australians from false billing scams in the July-September 2023 quarter compared to the same period last year. This is despite an overall 16% decrease in losses across scam categories.

 

Payment redirection scams are the most prevalent type of false billing scams. These involve scammers impersonating a business or its employees via email and requesting that money, which usually is owed to the legitimate business, is paid into a fraudulent account. For further information, visit the National Anti-Scam Centre website at https://www.scamwatch.gov.au/.   

 

Optic Security Group will never advise a change of bank details via email. If you have received an email with an invoice purporting to be from us, call your Optic Security Group contact to confirm if it is legitimate.

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